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Local

Cellphone access to DeKalb County 911 center restored

DeKALB – Verizon and U.S. Cellular cellphone customers can again get through to the DeKalb County 911 center.

An outage with the providers' service prevented those carriers' customers from reaching the center, and centers in other counties, on Wednesday. 

Access was restored for Verizon and U.S. Celluar customers about 7:30 and 10:45 p.m. Wednesday, according to a news release sent by the DeKalb County Sheriff's Office.

Regional agencies and the DeKalb County Emergency Telephone System Board are investigating the issue to prevent such incidents, according to a release from the DeKalb Police Department.

Charter Communications phone customers also were having problems calling 911, DeKalb County Sheriff Roger Scott said, but his office's release said all communications issues have been fixed.

Scott said DeKalb County’s Frontier Communications system and equipment had nothing to do with the connectivity problem. 

Verizon spokesman Steve Van Dinter said a problem with the fiber-optic cables that carry data caused connectivity problems for a small number of Verizon customers in DeKalb County.

The Frontier emergency system experienced a prolonged outage in September and still was experiencing corrupted software by December. 

For more information, call DeKalb Police Cmdr. Craig Woodruff at 815-748-8175.

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