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Verizon, U.S. Cellular customers unable to reach DeKalb 911 center

Customers of all other providers, land line users still able to get through

DeKALB – It is unknown when 911 connectivity issues in DeKalb County will be resolved, Sheriff Roger Scott said Wednesday afternoon.

Verizon and U.S. Cellular cellphone customers are still unable to reach the county's 911 center, according to a news release sent by the DeKalb Police Department just after 9 this morning. Police said they were aware of the issue about 8:30 a.m.

Charter Communications Internet phone customers were also having problems calling 911, Scott said.

Outages with those services have caused the issue, although all other land line users and subscribers to other cellphone service providers can get through to the center.

Scott said DeKalb County’s Frontier Communications system and equipment have nothing to do with the connectivity issue, which has affected multiple counties. 

“There’s nothing within our power to resolve the issue,” Scott said. 

He said the service providers are working to fix the outages and will notify DeKalb County 911 officials when the networks are working again.

“It’s always a concern whenever part of the system is not working properly,” Scott said.

Verizon spokesman Steve Van Dinter said an issue with the fiber-optic cables that carry data caused connectivity problems for a small number of Verizon customers in DeKalb County, and the company is working with its third-party fiber vendor to fix the issue.

U.S. Cellular is also working to resolve its network issue with a third-party vendor, according to a company statement.

The Frontier emergency system experienced a prolonged outage last September and was still experiencing corrupted software by December. 

Officials recommend using a land line, if you are affected by the outage and need to contact the center.

If you try calling the center and it doesn't go through, the DeKalb County Sheriff's Office recommends you call there, at 815-895-2155, the DeKalb Police Department at 815-748-8400, Northern Illinois University police at 815-753-1212, or the Sandwich Police Department at 815-786-2131.

Call Cmd. Craig Woodruff at 815-748-8175 if you have questions.

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