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Kirkland chamber offers customer service workshop

Published: Tuesday, Sept. 24, 2013 5:30 a.m. CDT

The Kirkland Chamber of Commerce will sponsor guest speker Laurie Guest on Oct. 10. She will present “The Guest Encounter: An Insightful and Profitable Look at Your Customer Service.”

What happens when a “guest” (customer, client, patron or patient) encounters your organization? Many business owners and managers feel they already have customer service and sales under control and additional training isn’t needed. However, Guest has found a significant number of companies missing opportunities that cost nothing but can have a huge impact on their bottom line.

In this fast-paced session, Guest will share the key areas her firm evaluates when completing a Guest Encounter report card for a business. Everyone in attendance will leave with a self-shop document and instructions on how to make sure they are scoring high in customer engagement.

Registration begins at 11 a.m. at the Kirkland Fire Station, west of town on Highway 72. Cost for chamber members is $20 and $30 for for nonmembers. A box lunch of beef, chicken or turkey sandwich is included. Identify sandwich choice when registering.

The actual workshop will run from 11:30 a.m. to 1 p.m.

To register, email Ken Brooks at kenbrooks65@hotmail.com. For more information, call Ken Brooks at 815-522-9017.

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