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Severed line blamed for DeKalb Comcast outage

Published: Thursday, Sept. 5, 2013 4:00 p.m. CDT • Updated: Thursday, Sept. 5, 2013 10:37 p.m. CDT

DeKALB – DeKalb resident Caitlin Wilde planned to search for working Internet in Sycamore on Thursday so she could turn in her assignments for nursing school.

She was among those affected by a citywide Comcast cable and Internet outage early Thursday. Service was restored about 5:15 p.m., a Comcast representative said.

“It’s been off all day; I’ve been home all day,” Wilde’s boyfriend, Pieter Kruis, said Thursday afternoon. “She goes to nursing school, and she needs Internet to turn in assignments and study.”

Comcast spokesperson Angie Amores said the company was conducting maintenance along North First Street near the Covered Bridge neighborhood when a main fiber optic line was severed.

“We apologize for the inconvenience this has caused,” she said. “It took a little longer than we intended because the work that needed to be repaired was under a road.”

DeKalb Public Works Director T.J. Moore declined to cast any blame in the incident but confirmed the outage.

“All we’ve been told today is that a main fiber optic line has been cut and that it will be repaired by [Thursday night],” he said.

But some customers were worried about their service before then. DeKalb resident Tom Ohlhaber stopped by the local Comcast branch at 1430 Sycamore Road to voice his complaints.

“The first time I called, they said it would come on at 2:18 p.m., and when it didn’t come on I called again,” Ohlhaber said. “So I said, ‘Well maybe I’ll show up and see what happens,’ but they said the same thing. They said they have no idea.”

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