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Fast facts on Illinois insurance exchange plans

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Q. How would Illinois residents access the exchange and what kind of customer support will be offered?

A. The federal government will operate an exchange website for online enrollment, a call center for telephone enrollment and customer support, and a so-called "Navigator" program offering in-person enrollment assistance. The state also will offer an In-Person Assistance program to supplement the federal Navigator program, focused on geographic and demographic populations not served by the federal program.

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Q. How many people will the Illinois exchange employ?

A. The state estimates that a state-based exchange could employ up to 87 people in 2015. Later this year, state officials expect federal money will become available to hire people to provide consumer assistance throughout the state. It is unclear how many will be hired.

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