Harrop: Online and in your face
They don’t like the crowds, the traffic, the parking chaos. They dislike the sameness – the same mall chain stores piping in the same holiday music and selling the same made-in-China sweaters, whether in Spokane, Indianapolis or Raleigh.
They stress out when waiting for someone to take their payment. Small wonder that 45 percent of consumers are doing at least some holiday shopping this year via the Internet, according to the Deloitte consulting firm.
But if you think Internet shopping is a hassle-free environment overseen by invariably polite computers, you probably haven’t done much of it. No one escapes. Online merchants have mastered the science of getting in your face.
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